Dear Customer,

We have noticed that the following database user(s) under the server name are using the old 16 byte password hash:

Database user(s): globeacb_whmc490

In case, if the password has not been reset to use the 41 byte password hash before 15th November, 2017 then your database driven websites will start throwing the following error message :- MySQL Errors – You must SET PASSWORD/Password hash should be a 41-digit hexadecimal number

You can reset the password from the cPanel by following the steps mentioned in this cPanel documentation link :

You can also reset the password using your existing password itself. Eg, if your existing password is “pass@123” and while resetting you enter the new password as “pass@123”, you do not need to update your connection strings but the password format will change from the current 16 byte hash to 41 byte hash.

In-order to avoid any interruption in the service, you need to reset the password of all MySQL database users before 15th November, 2017.

Note : Please ignore this email, if you have already reset the password of all MySQL database users and it is using the new 41 bytes style format.

For any further clarifications, please contact our Support helpdesk.

Regards,Globehost Team

Wednesday, September 27, 2017

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