Dear Customer,
This is to inform you that the server where your is hosted will be undergoing maintenance as per the schedule and reason mentioned below.
Reason: Upgrading Plesk v17.5.3 to Obsidian v18.0.27
Maintenance Window: 
Start Time: 17/Sep/20 08:00 PM IST
End Time: 18/Sep/20 05:00 AM IST
Affected Services: 
  • Plesk Panel and Horde webmail interface will be down during the maintenance window. Mailenable interface will be up and running, hence you may switch to Mailenable webmail if required
  • Websites will be down for a few minutes during the upgrade process when the services are restarted
As a part of this upgrade, we are having a New improved connectivity method for the FTP connection.
Instead of using the FTP user nameuse either .\ftpusername or <servername>\ftpusername
Please feel free to contact our support helpdesk in case you have any queries.

Saturday, September 12, 2020

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